General Terms and Conditions

Welcome to the Terms and Conditions for Winzino. This page describes the rules that govern your use of our platform and explains the relationship between you and us. We set out the key obligations for account holders, how promotions work, and the practical steps we may take when accounts, payments, or disputes arise. Please read these terms before creating an account or placing wagers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person is permitted for promotional eligibility. Do not share your login credentials or let others access your account. We may suspend, restrict, or close accounts where activity suggests fraud, abuse, or a breach of these terms. You must notify us immediately if you suspect unauthorized access.

Eligibility requirements

To use our services you must meet the published eligibility criteria. You must be at least 18 years old and located in an accepted jurisdiction. Accounts that are not fully verified, restricted, or located in excluded jurisdictions are not eligible for certain products or promotions. We may ask for identification and other documents to verify your identity before allowing deposits, play, or withdrawals.

Acceptable platform use

Use the platform only for lawful, personal play. Prohibited activities include collusion, use of bots or automated systems, multiple-account play to claim promotions unfairly, money laundering, and any behaviour intended to exploit games or bonuses. If we reasonably suspect prohibited use we may withhold funds, suspend play, and carry out investigations.

General bonus and promotion rules

Promotions are subject to specific terms, which apply in addition to these general rules. Welcome offers and free spins require a qualifying deposit and are limited to one account per person. For example, a welcome offer may require a minimum deposit of £10. Bonus funds and free-spin winnings are typically subject to wagering requirements - the standard requirement shown in promotional terms is 35x. Free spins may have a validity period, commonly 7 days. Maximum cashout or conversion caps for games-bonus balances are set in the offer terms and may apply.

Deposits and withdrawals

We accept payments in the currencies listed in the cashier. A minimum deposit may apply for certain promotions. Withdrawals are processed using standard verification checks; you must complete any required identity or payment verification before withdrawal. Processing times, limits, and available payment methods will be shown in the cashier and may vary by method. Where bonus wagering applies, withdrawal of bonus-related funds will be subject to the relevant wagering and cap conditions.

Dispute resolution

If you have a question or dispute about your account or a decision we have taken, contact customer support in the first instance. We aim to resolve issues quickly and fairly. If you wish to escalate, please provide all relevant details including transaction IDs and screenshots where available. Contact our support team at [email protected] to start an investigation.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be published on this site and will apply to future use of the platform. It is your responsibility to review the terms periodically. Continued use of your account after changes have been published constitutes acceptance of the updated terms.