User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you create an account, play games, or use services at Winzino. We take your privacy seriously and describe below the types of data we handle, how we use that data, the protections in place, and the rights you have in relation to your information.
Types of data we collect
Personal data
When you register or verify an account we collect information that identifies you, such as your name, date of birth, contact details, identity documents when required, and account credentials. We also collect details you provide for payments, customer support or compliance checks.
Technical data
We collect device and connection information to operate the service. This includes IP addresses, browser and device type, operating system, language settings, and usage data such as pages visited, time on site, and game activity.
Transactional data
Records of deposits, withdrawals, bets, wins and losses, bonuses applied, and other account activity are maintained to provide services, process transactions and meet our operational and compliance needs.
How we use your information
We use data to create and manage your account, process payments, deliver services, respond to enquiries, prevent fraud and abuse, and meet legal and regulatory obligations. We may also use aggregated or anonymised data for performance monitoring, analytics and service improvement.
Data protection practices
We protect personal information using appropriate technical and organisational measures. These include access controls, encryption of sensitive data in transit and where practical at rest, secure authentication practices, and regular reviews of our security measures. Access to personal information is limited to authorised personnel who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, analyse usage and support advertising where applicable. Cookies may be session-based or persistent. You can manage or disable cookies through your browser settings, but this may affect how parts of the site function.
User rights
You have rights over your personal information, including the right to access the data we hold, request corrections, object to certain processing, and request deletion where applicable. You may also withdraw consent where processing is based on consent. We will assess requests in line with applicable data protection principles.
Access, correction and deletion
You can review and update many account details from your account settings. To request access, correction or deletion of information that cannot be managed through the account interface, contact our support team. Please include sufficient information to allow us to locate your account. Where deletion is requested, we may retain limited information if necessary to meet legal or regulatory obligations.
Information sharing and third parties
We may share personal information with service providers who support our operations, such as payment processors, identity verification, fraud prevention, customer support and analytics. We require these parties to protect your information and use it only for authorised purposes. We may also disclose information when required by law or to protect rights and safety.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will post the updated policy on the site. Continued use of the service after changes indicates acceptance of the revised policy.
If you have questions or wish to make a privacy request, you can manage your account settings or contact [email protected] for assistance.