Responsible Gambling Policy

At Winzino we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. That means clear tools, practical limits, and straightforward guidance so you can manage your activity and get help when you need it.

Our player protection principles

We aim to promote safe, controlled play. We encourage regular self-checks, honest account management, and the use of available controls to prevent harm. We expect all players to play within their means and to use the tools we provide if their play becomes a concern.

Activity-control tools

We provide a range of tools designed to help you monitor and limit your activity. Depending on your account and jurisdiction, these tools may include:

• Deposit limits - set daily, weekly or monthly caps to control how much you add to your account
• Session or time limits - reminders or automatic logout after a set period
• Reality checks - periodic prompts that show elapsed session time
• Loss limits - caps on potential losses over a set period
• Voluntary account closure and self-exclusion - temporary or longer-term breaks from play

If you are unsure which tools are available on your account, check Account Settings or contact our support team via live chat in your account area.

Deposit limits

You can limit deposits to help control spending. Limits are typically adjustable in Account Settings and can be set for different timeframes. We recommend setting a limit that reflects your entertainment budget and reviewing it regularly.

Loss limits

Loss limits allow you to cap the amount you can lose over a defined period. Using loss limits can reduce the likelihood of chasing losses and help keep play sustainable.

Time limits and account breaks

Short breaks and session limits are useful when you want to slow your play. Use reality checks or session time limits to remind yourself to pause. You can also request a temporary account closure if you need a longer break.

Self-exclusion

If you feel you need an extended break, self-exclusion is available. Self-exclusion prevents access to your account for the agreed period and can be arranged through your account settings or by contacting support. Consider this option if you cannot control your play using other tools.

Signs of problematic behaviour

• Chasing losses or increasing stakes after losing
• Playing for longer than intended
• Using gambling to escape stress or other problems
• Neglecting work, family or financial responsibilities

If you recognise any of these signs, consider applying limits or taking a break and speaking to someone you trust.

Tips for maintaining control

• Set realistic deposit and session limits before you start
• Use reality checks to monitor time spent
• Only gamble with money you can afford to lose
• Avoid gambling when upset, stressed or under the influence
• Take regular breaks and review your account activity

Professional help and support

If you need help beyond the tools we offer, we encourage you to contact professional support services in your area. Local counselling services, helplines and treatment providers can offer confidential advice. If you feel you are at immediate risk, please reach out to local emergency services or a trusted professional.

For questions about responsible gambling tools on your account, please use the live chat in your account area or visit Account Settings to review available options.